I had the option of having the PC returned to me at my cost, $89.00, unrepaired, or I would have to pay $440.00 to have the screen replaced. We contacted HP technical support, sent them a digital photograph of the broken screen, and the tech in India made the call to have us send it in as it was deemed to be a warranty repair and it would be no problem.Ĭlick on the 'Read the rest of this entry' link below for more.Ī week or so later, I got a voicemail from HP's national Service Center that the broken screen was considered to be 'Accidental Damage' and thus, not covered under warranty. In summary, for those of you who missed it, my wife contacted me on my mobile while I was out shopping and told me the screen on my 13' HP Elitebook was broken - she had adjusted the screen while using it in bed, and through some combination of pressure or torsion due to a slipped thumb, the substrate underneath the glass ruptured and the LCD was damaged. It has been a few weeks since I told my tale of woe and broken laptop screens. I appreciate HP's willingness to rectify the issue, but there clearly needs to be some improvement on their part - as well as other vendors - in communicating what sort of items are covered under warranty and what is not.

Hewlett-Packard, after being flogged in public, contacted me and replaced my broken laptop that they had earlier claimed was accidentally damaged and not covered by their warranty. 41 impressive questions to ask in a job interview

Apple laptop cover amazon